Group of Doctors discussing work


These are just some of the many achievements in 2018 by Baystate Health to improve the health of the people in our communities every day, with quality and compassion.


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Baystate Health Recognized for Quality of Care

In 2018, we earned many national recognitions including U.S. News and World Report who named Baystate Medical Center the third best hospital in Massachusetts. Additional awards and distinctions came from Healthgrades, the American Association of Critical-Care Nurses, Leapfrog, and the American Stroke Association.

Photo - Architectural Rendering of Baystate Noble Hospital Entrance rennovations

New Baystate Wing Hospital Emergency Department Opened

In September 2018, a new larger Emergency Department at Baystate Wing Hospital opened to enhance care to the community. The new facility features 20 patient rooms, including dedicated specialty care areas with private rooms.

Photo - Exterior shot of Baystate Brightwood Health Center

Enhanced Cancer Services and Wound Care in Ware

In 2018, the expansion of the Baystate Regional Cancer Program at Baystate Mary Lane was completed. Strengthening local health care delivery in the region, the project doubles the size of the oncology unit and includes expansion of four new exam rooms, a new nurses’ station, a centralized medication room, and conversion of existing exam rooms into infusion bays. In addition, the outpatient Baystate Mary Lane Wound & Hyperbaric Medicine Center opened offering state-of-the-art oxygen chambers for the treatment of chronic and non-healing wounds.

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Specialty Unit for Children Opened at Baystate Medical Center

A state-of-the-art facility, the Baystate Children’s Hospital Pediatric Procedure Unit/Sadowsky Center opened to care for the children of our region providing services such as endoscopy, chemotherapy, minimally invasive surgical and dental procedures, as well as diagnostic and therapeutic services.

Photo - Executive Groundbreaking Group with Shovels at Baystate Wing Hospital Emergency Department Site

The Pediatric Palliative Care Program Expanded

In 2018 the Baystate Pediatric Palliative Care Program, a Baystate Home Health and Baystate Hospice program, expanded its services to care for children diagnosed with potentially life limiting illnesses and their families. During the year the program served 48 children with services including nursing, social work, child life, music therapy, massage therapy, spiritual care support, and special events. The program is funded through a MA Department of Public Health grant and all services are provided to families at no cost and in their homes.

Baystate Health Urgent Care Opened in Longmeadow

A new Baystate Health Urgent Care (a joint venture with Shields Health Care) opened in Longmeadow, MA providing children and adults easy access to convenient, non-emergency medical services.


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Only Neurocritical Care Unit in Western MA Opened at Baystate

A first in western Massachusetts, Baystate Health’s division of Neurosciences & Rehabilitation Services opened the Neurocritical Care Unit at Baystate Medical Center. The dedicated unit provides comprehensive monitoring and treatment for patients who are at the highest risk of neurologic issues.

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A Historic Flu Season

Caregivers in Baystate Medical Center’s Emergency Department (ED) saw record-breaking numbers of patients during the 2018 flu season. On February 6 alone, 462 patients came to the ED, the highest number ever for a single day (the daily average is 335). Baystate hospitals cared for the sickest flu patients while helping to ensure their patients’ safety by achieving 100% flu vaccination compliance.

Photo - Exterior of Baystate Franklin Medical Center and Baystate Noble Hospital

Baystate Health Supported Community Efforts to Treat Opioid Overdose

Baystate Health along with the Hampden District Attorney and area hospitals and services agencies created a fund to equip police and fire departments with Narcan, the drug that can reverse the effects of an opioid overdose. The fund of $70,000 will be used to supply Narcan to first responders. In 2017, there were an estimated 2,069 fatal opioid overdoses in Massachusetts.

Gun Buyback Event Collected Over 120 Firearms

Baystate Health teamed up with the Hampden District Attorney’s office to sponsor a gun buyback event that collected over 120 firearms from the community. Baystate Medical Center participated to help reduce injuries due to firearms and the risk of suicide, accidental discharge, and domestic violence.

The Division of Trauma & Acute Care Surgery Offered "Stop the Bleed" Course

Baystate Medical Center’s Division of Trauma and Acute Care Surgery in 2018 began to offer a course to the public called “Stop the Bleed.” Similar to the public learning life saving techniques like CPR, the course teaches the public so that they can aid victims of uncontrolled bleeding.


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Interpreters Bridged the Language Gap

In 2018, over 170,700 language interpreter sessions helped patients and families better understand their care. Staff interpreted about 59 languages in person, over the phone, and via video, and translated 3,264 pages of patient-related information.  

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Baystate Franklin Wound Care Earned Excellence in Patient Satisfaction

Baystate Franklin Medical Center’s Wound Care Center earned the Robert A. Warriner III, MD, Center of Excellence award from Healogics, the nation’s largest provider of advanced wound care services. The center has achieved patient satisfaction rates higher than 92 percent and a healing rate of at least 91 percent in less than 30 days.

Photo - New Pediatric Procedure Unit Wating Room

Baystate Health Team Member Won Top Award in Hospitality

Baystate Medical Center Operations Associate, Kim Vignault was the winner in the category of Public Service at the 2018 Howdy Awards by the Greater Springfield Convention and Visitors Bureau. Patient Accounting employee Carrianne Knowlton was a finalist in the same category. The award celebrates people in the hospitality industry who make a positive first impression.

Baystate Noble Hospital Opened Welcoming New Entrance and Lobby

In 2018, renovations were completed to Baystate Noble Hospital’s front entrance and lobby in Westfield, MA. Construction to the front entrance included raising the grade of the horseshoe entry and adding an expanded canopy roof, larger windows, and a contemporary design to welcome Baystate Noble patients, families, and visitors.

Academic Innovation

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$1 Million Given in Support of Innovative Medical School Program

Baystate Health received $1 million from the FY2018 Massachusetts Commonwealth budget to provide financial support to the PURCH (Population-based Urban and Rural Community Health) program as part of UMass Medical School’s first regional campus at Baystate, UMMS-Baystate. PURCH offers a new pathway for medical students with an interest in under-served rural and urban communities.

Learn more about the PURCH track.

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Baystate Health Nurse Residency Program Earned ANCC Accreditation

In 2018, the Baystate Health Nurse Residency Program was awarded excellence with Distinction, the highest recognition awarded, as a Practice Transition Program by the American Nurses Credentialing Center’s Commission on Accreditation. The program is now one of only two in the state of Massachusetts to receive ANCC accreditation. The program is a one-year program for newly graduated registered nurses, offering hands-on clinical experience, in-depth learning, and ongoing professional development.

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BSEP Helped Students from the Community Pursue their Education

In 2018, Baystate Springfield Educational Partnership (BSEP) ran courses for 282 students, primarily residents of Springfield. During the summer, BSEP provided theme-based workshops for 65 students, coordinated 13 summer internships at Baystate Medical Center, and placed four students in work. Overall, over 100 students have been hired as employees at Baystate. To 18 alumni of its program, BSEP awarded a total of $25,000 in scholarships for undergraduate and graduate education. The ten-year total of scholarships awarded now exceeds $675,000.

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Research at Baystate Improved Care

Baystate Medical Practices faculty published 134 peer-reviewed articles in 2018, acquiring and disseminating new knowledge to a broad audience. These original research findings will improve the care we deliver to patients.

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Midwifery Education Program Graduates Excel

One hundred percent of Baystate Medical Center's Midwifery Education Program graduates passed the American Midwifery Certification Board examination on their first try. Baystate is one of 39 midwifery education programs in the country and the only program in Massachusetts. The program also conducts innovative interprofessional education with Baystate's OB/Gyn residency program.

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Student Ambassador Program Marked 30-Year Milestone

Two thousand eighteen marked the 30th year of the Student Ambassador Program at Baystate Medical Center. During that time, over 800 students, children of our employees, have taken advantage of this summer program to learn more about health care careers.

Best Place to Work

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Forgivable Loans Supported Nursing Education 

In 2018, Baystate Health provided 45 nurses with forgivable nursing loans towards earning their ADN, BSN, masters, DNP, or PhD in nursing. The program was established in 2002 and to-date has supported more than 550 RNs and student nurses providing more than $2,100,000 in forgivable loans.

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Baystate Home Buying Program Helped Employees Purchase their First Homes

In 2018, 20 employees were awarded forgivable loans to purchase their first home through the Mark R. Tolosky Baystate Neighbors Program. This Baystate Health benefit provides forgivable loans to employees purchasing their first homes in the communities surrounding Baystate Health hospitals. To-date, the program has provided more than $1.8 million in forgivable home loans.

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Employees Celebrated Each Other

Baystate Health’s employees are recognized in numerous ways for their commitment to the mission and values of the organization. Meaningful recognitions come from patients and families, managers, and fellow employees. Through Baystate Celebrates recognition program, about 14,000 recognitions were awarded to employees and throughout the year, special appreciation events and celebrations were held.

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Employees Donated Time Off to Colleagues in Need 

Baystate Health employees donated 190 hours of their paid time off in 2018 to help colleagues in need of additional time off. Baystate Health's Paid Time-Off Leave Sharing Program allows team members to donate unused time to create a bank of time available to co-workers in need of additional time-off for medical or other reasons.

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Baystate Health Organizational Resource Groups Focused on Diversity and Inclusion

In 2018, Baystate Health Organizational Resource Groups (ORGs) connected employees with shared identities, creating an inclusive environment for employees and patients. At Baystate Health there are ORGs for women, women in medicine, employees with disabilities, veterans, Black/African American employees, LGBTQ individuals, young professionals, and employees of Latino heritage.

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Volunteers Enhanced Baystate Health's Work

Volunteers enhance the work of our employees and interactions with our patients and families every day. In 2018, more than 900 volunteers donated over 100,000 hours providing significant support of the care we provide to our community.

Community Connections

Baystate Noble Celebrated 125 Years of Caring for the Community

The year 2018 marked the 125th anniversary of Baystate Noble Hospital. For over a century the Westfield community has entrusted Baystate Noble with its health and wellbeing. The hospital and community celebrated the anniversary and created a time capsule with instructions to open in another 125 years!

Photo courtesy of "The Republican"

Community Members Named Baystate Health #1

In 2018, Baystate Medical Center was the one voted by readers as Best Local Hospital in the 2019 MassLive Reader Raves Contest and readers voted Rays of Hope Walk & Run Toward the Cure of Breast Cancer first place for Top Charity Event.

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Patient & Family Advisory Councils Enhanced Care

Throughout the year Baystate Health Patient & Family Advisory Council (PFAC) members provided valuable input in enhancing care at Baystate Health based on the knowledge of the unique needs of patients and families. PFAC is made up of a diverse group of patients, family members, and community members who represent the collective voice of our patients and families at Baystate Medical Center, Baystate Children's Hospital, Baystate Franklin Medical Center, Baystate Noble Hospital, Baystate Mary Lane Outpatient Center, and Baystate Wing Hospital.

Photo - Exterior of new Co-Gen Power Plant

Employees Donated Thousands of Supplies to Local Schools

At the start of the 2018 school year, Baystate Health employees throughout the region donated school supplies to their communities. At Baystate Medical Center, over 170 storage totes were filled with supplies to assist Springfield elementary school teachers with their “wish list” of classroom essentials. Baystate Wing Hospital and Baystate Mary Lane Outpatient Center employees donated over 1,325 items to teachers in Palmer and Ware public schools and Baystate Franklin Medical Center employees collected over 30 backpacks filled with supplies to support students in Franklin County.

Toy Drive Brought Children Joy

Baystate Medical Center held its annual “Spirit of Giving” Holiday Donation Drive for new and unwrapped toys, books, games and other greatly needed items for children and families in our community. Our employees donated more than 1,500 new toys and $1,200 in gift cards for children in the communities served by Baystate Community Health Centers at Mason Square, Brightwood and High Street, as well as Martin Luther King Jr. Family Services, New North Citizens’ Council, and the Ronald McDonald House in Springfield.

Baystate Health Supported Community

In 2018, Baystate Health provided community benefits in the amount of $103M which included under-reimbursed care, research, and educational programs. In addition, Baystate Health invested in the community and provided funding to numerous local organizations through community and event sponsorships and community benefits discretionary grants to address health priorities identified through our community health needs assessment. Baystate Health’s Community Benefits Advisory Councils, comprised of hospital employees and community representatives, worked throughout the year to help guide the hospitals community health planning efforts.